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FAQs

General

  • Our products are intentionally designed to offer natural sound absorption. Constructed with preserved mosses, they prioritize acoustic benefits. Certified laboratories supply us with comprehensive reports that confirm the preserved natural moss's sound-reducing properties. When installed in an indoor environment, our products assist in softening ambient noise and lowering overall sound levels to comfortable decibels.

  • Yes, we offer customization services to cater to your specific needs and preferences. Our team works closely with you to create a unique design that complements your space and aligns with your vision, ensuring a tailored and personalized experience. Please refer to Customization Working Process.

  • Our preserved materials are harvested worldwide, mainly handpicked in Europe and the United States.

  • Not exactly. Since our products are crafted from real plants, they exhibit natural variations in color and shape. This results in each of our creations being distinct and one-of-a-kind. Additionally, due to software limitations, the mock-up renderings may not fully capture the true beauty of the real moss. In most cases, the finished product is more vibrant and attractive than the mock-ups suggest.

  • Yes, our office is located at 361 Newbury Street, 5th Floor - #9184, Boston, MA 02115. We are open for appointment visits, and we are open M-F from 10:30 am to 6:00 pm.

  • Yes, we offer trade program for design professionals. You can apply for our trade program here.

  • We do provide installation services. For our moss tile and moss logo products, installation is quite simple, and we recommend self-installation to save on additional costs. However, for larger moss wallscapes, we suggest utilizing our installation team to ensure a flawless and professional finish. For more information about installation, please see here.

  • Currently, we primarily receive inquiries for preserved moss options because they require minimal maintenance. While we do not offer living wall services at the moment, we can recommend reputable companies that specialize in living wall installation and maintenance.

Shipping, Return & Damage Policy

  • Custom-made pieces are sent as soon as they're ready after our thorough design process. Generally, it takes 4-6 weeks, depending on the project. We use FedEx Freight for shipping, but clients may choose other carriers. Shipping costs are in the provided quote.

     

    Reindeer tiles are shipped within 5 business days, with shipping fees included in the price. We ship worldwide.

  • ​Custom-made items cannot be returned. These include moss walls or other items designed specifically for you, even if they're based on existing designs but in custom sizes.

     

    For non-custom reindeer tiles, we offer a 7-day return policy. To qualify, the item must be unused, in its original packaging, and accompanied by a receipt or proof of purchase.

     

    To initiate a return, contact us at Olivia@wildleaf.design.

     

    Returns should be sent to:

    To: Nature In Form, LLC.

    Street: 361 Newbury Street

    City: Boston

    State: MA

    Zip Code: 02115

    Phone: 617-212-7626

     

    If your return is approved, we'll send a confirmation email. You'll be responsible for return shipping costs. Items returned without prior request won't be accepted.

     

    For return-related questions, contact Olivia@wildleaf.design.

  • Inspect your order upon arrival. If you find defects, damages, please sign the shipping document with text:” receive damaged”, and contact us immediately. We'll need documentation (photos of the box, wrapping, and damages) for a shipping company claim.

     

    If an item is lost in transit, we'll work with you to replace it or provide a refund. Custom products (like special orders or personalized items) typically cannot be returned.

     

    Contact us for inquiries about specific items

  • ​Once we receive and inspect your return, we'll inform you of the refund status. If approved, the refund will be processed to your original payment method within 10 business days. Note that banks or credit card companies may require additional time to process and post the refund.

     

    If 15 business days have passed since refund approval, contact us at contact@wildleaf.design.

Maintenance and Care

    • No watering, trimming, or touching required.

    • Occasionally, a gentle blow on the moss may be necessary to remove dust.

    • Store in a dry environment with temperatures ranging from 64-77°F.

    • Prevent crushing or compression.

    • No exposure to direct sunlight.

    • Avoid placing near strong indirect sunlight, such as behind a glass surface.

    • Keep away from humidity levels above 80% or below 40%.

    • Indoor use only.

    • Should the moss become dry or rigid, resist touching to avoid disintegration. This could result from excessively high or low humidity in the room. Promptly assess the humidity levels, as imbalances can lead to health concerns such as allergies, headaches, colds, migraines, and muscle pains. Moss is an effective gauge for a room’s optimal humidity.

    • Once humidity levels normalize (between 40% and 80% indoors), the moss will naturally return to its soft and pliable state.

  • The longevity of our products is attributed to the preservation process, which allows them to last for more than 8 years when properly maintained and cared for under suitable conditions.

    • Upon installation, the moss may emit a forest-like scent, which typically dissipates within 1-4 weeks.

    • If necessary, use a deodorizer by spraying it two to three feet away from the moss wall, never directly onto it.

  • During periods of low humidity, such as in winter when indoor heating and reduced ventilation contribute to drier conditions, the moss may become dry. It is essential not to directly spray the moss with any liquid, as this could dissolve the salt and food coloring. Instead, consider increasing humidity by improving air circulation or using a humidifier. The moss will not suffer permanent damage from temporary or occasional dryness and will regain its softness once the humidity levels rise.

Installation

  • Felt Substrate Installation
    MOSS TILE, MOSS FELT BACKING, DOUBLE-SIDED ADHESIVE BACKING

    Needed Tools:

    Level; Aire Nail Gun; Ruler

    Steps:

    1. Peel the white backing

    2. Attach the Moss LOGO on to the desingted surface

    3. Secure the Moss LOGO with an air nail gun, if needed.

    Z - Clip Installation

    Your moss product comes with one side of the clip attached to the back of the product. You just need to attach the other side of the clip to the wall using screws. Once both sides of the clip are securely attached, you can carefully hang your moss art on the clips and adjust the positioning to achieve the desired look. Z-clips can be an effective way to securely and safely hang moss art on a wall.

    Reinforced Wooden Backing Installation - Z-Clip Installation
    Wood Substrate Installation
    MOSS INSTALLATION

    Traditional

    Moss Panels can be screwed directly to drywall or plywood. Based on your wall structure, we recommend using 2"-3 1/2" screws.

Materials

  • Durability

    100% Maintenance FREE (avoid direct sunlight). Keeps its form, color and texture for 5 to 10 years

    Health

    Non-toxic, non-allergen

    Origin

    Handpicked in Europe

    Other Natural Preserved Materials
    4. Reindeer Moss (Lichen)
    REINDEER MOSS

    Character

    Vibrant Colors: 30+ color options

    Durability

    No Sunlight, No Water Needed, 100% Maintenance Free; Avoid direct sunlight; Keeps its form, color & texture for 8 to 10 years

    Health

    Non-toxic, non-allergen

    Thickness

    2" - 2 1/2" TYP

    Origin

    Handpicked in Asia

    B1-Cobalt Blue.jpg

    B01

    B2-Tint Blue.jpg

    B02

    B3-Turquoise Blue.jpg

    B03

    D1-Chestnut Brown.jpg

    D01

    D2-Cacao Brown.jpg

    D02

    D3-Pitch Black.jpg

    D03

    D4.jpg

    D04

    G1-Mountain Green.jpg

    G01

    G2-Olive Green.jpg

    G02

    G3-Forest Green.jpg

    G03

    G4-Emerald Green.jpg

    G04

    G5-Lime Green.jpg

    G05

    G6-Meadow Green.jpg

    G06

    G7-Chartreuse Green.jpg

    G07

    G8-Minty Breeze Green.jpg

    G08

    P1-Grape Purple.jpg

    P01

    P2-Amethyst Purple.jpg

    P02

    P3-Lilac Purple.jpg

    P03

    P4-Orchid purple.jpg

    P04

    R1-Coral Red.jpg

    R01

    R2-Rasberry Red.jpg

    R02

    R3-Peachy Red.jpg

    R03

    R4-Blushing Rose Red.jpg

    R04

    R5-Papaya Punch Red.jpg

    R05

    R6-Carmine Spark Red.jpg

    R06

    R7-Autumn Blaze Red.jpg

    R07

    W1-Whispering Mist White.jpg

    W01

    Y1-Apricot Haze Yellow.jpg

    Y01

    Y2-Golden Ray Yellow.jpg

    Y02

    Y3-Sunlit Beige Yellow.jpg

    Y03

    3. Bun Moss (Pole Moss)
    BUN MOSS

    Character

    The texture of Bun Moss is similar to Mood Moss, with shorter hair, and it forms in a cluster

    Durability

    No Sunlight, No Water Needed, 100% Maintenance Free; Avoid direct sunlight; Keeps its form, color & texture for 8 to 10 years

    Health

    Non-toxic, non-allergen

    Thickness

    2" – 3" TYP

    Origin

    Handpicked in Europe

    2. Sheet Moss
    SHEET MOSS

    Character

    Sheet Moss available in natural green colors, it has a spongy, soft texture. The leaves are curved and have a crinkled appearance.

    Durability

    No Sunlight, No Water Needed, 100% Maintenance Free; Avoid direct sunlight; Keeps its form, color & texture for 8 to 10 years

    Health

    Non-toxic, non-allergen

    Thickness

    3/4" TYP

    Origin

    Handpicked in North America

    1. Mood Moss
    MOOD MOSS

    Character

    Due to its hairy texture, mood moss is attractive, usually in dark green colors, immediately bringing a natural vibe.

    Durability

    No Sunlight, No Water Needed, 100% Maintenance Free; Avoid direct sunlight; Keeps its form, color & texture for 8 to 10 years

    Health

    Non-toxic, non-allergen

    Thickness

    2" – 3" TYP

    Origin

    Handpicked in North America

    We use 4 types of moss for Preserved Moss Materials and a list of other natural preserved materials.

    Preserved Moss Materials
  • Frame Color
    位图 6.png
    White
    位图.png
    Black
    位图 3 拷贝.jpg
    Nature
    位图 4 拷贝.jpg
    Oak
    位图 5 拷贝.jpg
    Walnut
    位图 2 拷贝副本.jpg
    Cherry
    Edging Materials
    Close-up of Reindeer Moss Edging
    Moss Edging

    Thickness: 1/8"

    Material: 100%

    Moss

    Wildleaf Green Felt Edging
    Felt Edging

    Thickness: 1/8"

    Material: 60%

    Recycled PET

    Backing Materials
    Peel and Stick Felt

    Thickness: 1/8"

    Material: 60%

    Recycled PET

    Wood Panel

    Thickness: 1/8"

    Material: 100%

    Canyon Yew

  • Customization

    Color/Size/Finish

    Materials

    Aluminum, Stainless Steel, Acrylic, etc

    Illuminated Logo

    Durability

    1/4" – 1/2" TYP

    Health

    Custom upon request

    Materials

    PVC, Acrylic, Metal, etc

    Non-illuminated Logo
  • Yes, preserved moss walls are made from 100% natural materials. Although the plants undergo a stabilization process to maintain their appearance, they do not contain any artificial elements like plastic or synthetic fabrics that are commonly found in faux plants. We take great care to select environmentally responsible suppliers, ensuring that our products are eco-friendly and support sustainable practices.

  • Moss walls and living walls differ in that moss walls consist of preserved plants, while living walls contain actively growing plants. Moss is a naturally beautiful plant, and when preserved, it maintains a lifelike appearance similar to living walls, without the need for extensive maintenance.

     

    The cost of a moss wall is influenced by various factors, such as design, installation, and delivery. However, preserved moss walls are generally more affordable than living wall gardens and require less maintenance. When caring for moss walls, it is essential to monitor the humidity levels and avoid exposing them to natural light.

     

    In contrast, living walls are composed of living plants that require irrigation and lighting to thrive indoors. Preserved plants and faux succulent walls need neither lighting (high heat or intense lighting should be avoided) nor watering (although misting may be necessary in dry climates). This makes them low-maintenance and enjoyable additions to any space, without the need for a green thumb.

  • The preservation process for plants involves replacing the water content with glycerin and substituting the chlorophyll with food coloring.

  • Our products are free of harmful substances, ensuring they are safe to handle and have in your environment.

Customization Working Process

  • Quote

    Kindly share your project specifications, encompassing aspects such as size, preferred style, location zip code, and any other relevant details. We will assess your project requirements and present you with a tailored project quote

    Design

    After receiving the design deposit, we will create mock-up renderings for your evaluation and input. We typically offer up to three revisions without incurring additional charges.

    Pay

    To commence the fabrication process, please submit full payment.

    Fabricate

    Our standard lead time is approximately 4-6 weeks from the receipt of the down payment. Upon completion, we will provide photographs of the finished product for your review and suggestions.

    Deliver

    After approving the final product, your product will be delivered to you within two weeks.

    Install

    Engage a local contractor for the installation of our user-friendly products. If required, we can facilitate the installation of your moss products as well.

Warranty Certificate

  • Wildleaf’s installations feature natural plants preserved to retain their fresh-cut appearance for more than 8-10 years. To support our commitment to quality, we include a 5-year warranty certificate with every installation.

    Ideal for workspaces, healthcare and wellness centers, hospitality establishments, educational institutions, and retail settings. Wildleaf’s Products, crafted with preserved plants, offer the following advantages:

     

    • No need for plumbing

    • No soil required

    • No special lighting necessary

    • No pruning needed

    • No watering or misting

    • No expensive construction

    • No maintenance contracts

    The warranty is valid only if the following conditions are fulfilled:

    • Wildleaf moss products are for indoor use only.

    • A relative humidity rate of 40% shall be ensured in the environment where it is installed.

    • Wildleaf moss products must not be watered or sprayed.

    • Wildleaf moss products must not be exposed to direct sunrays.

    • Colour variations are not a flow but a characteristic due to the naturalness of the product.

    We cannot guarantee or warrant that your use of our service will be uninterrupted, timely, secure, or error-free. We also cannot assure the accuracy or reliability of results obtained through the use of our service. We reserve the right to temporarily remove or discontinue the service without prior notice. You acknowledge that your use of, or inability to use, the service is at your sole risk.

     

    The service, as well as all products and services provided through it, are offered "as is" and "as available" without any express or implied representations, warranties, or conditions, including but not limited to merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

     

    Nature In Form, LLC, its directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors shall not be held responsible for any injury, loss, claim, or damages of any kind, including direct, indirect, incidental, punitive, special, or consequential damages, such as lost profits, lost revenue, lost savings, data loss, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise. These damages may arise from your use of the service or any products acquired through the service or any other claim related to your use of the service or any product, including errors or omissions in content or loss or damage incurred as a result of the service or content (or product) posted, transmitted, or made available via the service, even if the possibility of such damages has been advised. Liability limitations may vary in some states or jurisdictions; in such cases, our liability will be limited to the maximum extent permitted by law.

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